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Terms & Conditions

Thank you for visiting Trading Phrases. We hope you will enjoy your shopping experience with us.

Payment Options

Trading Phrases gladly accepts Visa, MasterCard, American Express, and Discover, as well as Paypal, E-check, and Purchase Orders. 


  • Periodically, Trading Phrases will offer sales on our vinyl lettering products. Sale prices are only in effect when stated and are not retroactive to prior purchases made on our site.
  • Coupon codes must be applied at the time of purchase. Our customer service representatives are unable to apply the discount retroactively. We are unable to credit you for unused discounts.
  • Trading Phrases charges based on the amount of vinyl we use to create your order. Prices are subject to change.
  • Ohio residents will be charged sales tax on their purchases and on shipping at a rate of 6.75%


  • Standard orders will typically be processed within 5 days in our facility, as we cut every decal to order. 
  • If you choose RUSH processing your order will be shipped the next business day for an additional $5 charge. 
  • 2nd Day Air orders placed on Fridays, Saturdays & Sundays will not be processed until the following business day. 
  • 2nd Day Air orders are shipped M-F and are not guaranteed delivery on weekends. If you order Thursday or Friday, they MAY hold your package to deliver on Monday. Unfortunately, this is outside of our control. 
  • We process orders that come in prior to 9 AM Eastern Standard Time. If you place any order at 9:01 AM EST (including express) it will not be processed until the following day. 


  • Trading Phrases is not responsible for any delays in shipping due to the shipping company's error. Please note that we have no control over packages once we turn them over to FedEx.  We are unable to communicate with them about where and how to deliver your package.
  • RUSH processing is to get the order out of our door sooner (placing your order on top of the stack) for an additional $5. To get expedited shipping please choose our Second Day Air option. 
  • Trading Phrases uses FedEx Smart Post or FedEx Ground (express) when shipping our packages. We will select the carrier that we feel is best for each particular shipping situation. For FedEx Smart Post, FedEx handles the package until the destination city where they hand it off to your regular USPS to deliver to the home address. Tracking is available until the final step and is provided to you via email after checkout. 
  • We ship all orders with the information the customer provides at checkout. Once the order has been shipped we cannot change the address. If there is a problem in delivery due to an error made by the customer entering improper information Trading Phrases will resend out the package with corrected address at the customer's expense
  • If the shipping company returns the decals to us after trying to deliver the package multiple times, the package will be resent to the customer at the customer's expense
  • Cancelations: Trading Phrases will gladly accept a cancelation of your order prior to shipping. Once the decal has been shipped the customer will have to abide by our return policies (please see below). 
  • Express orders will not arrive or ship on Saturdays and Sundays. Keep this in mind when ordering two day shipping on a Thursday or Friday. Express orders placed Friday, Saturday, or Sunday will go out on Monday. If you need this expedited further, please contact our customer service department (Monday through Friday) to pay an additonal weekend pickup fee.  After you enter your shipping address when checking out, you will be able to see when the package will be expected to arrive based on the different shipping options available.
  • International tariffs, taxes, and/or brokerage fees are the customer's responsibility. Yes, we have the option to ship internationally for a flat $15 fee.  The shipping fee is waived for orders over $75.00 (customer pays all duties, VAT, customs, etc.). The shipments are originated through FedEx International and/or the US Postal Service. 
  • If your shipping address provided is a P.O. Box or an AFO/APO address, we will only be able to send FedEx Smart Post as it USPS is the only carrier that is able to deliver to P.O. Boxes. 
  • The customer is responsible for all shipping costs when returning a product. 

FedEx Smart Post Shipping Map from 43235

Shipping Type

  • Domestic: The shipping charge for this service is $8.50. There is free ground shipping for purchases over $75.00; gift certificate purchases do not count toward this
  • Domestic Express: The shipping charge for this service is $28.95 and will take 2-3 buisness days via Fedex 2nd Day Air. 
  • International: This service can take up to 30 days and is a flat fee of $15. The customer is responsible for any additional tax and tariffs upon receipt.

Return Policy

We want you to be completely happy with your vinyl lettering purchase from Trading Phrases!

All of our decals are eligible for a return or exchange. However, our loot bags, Santa sacks, or any print or custom design, are not due to the extremely custom nature of the product. We also cannot refund or exchange our clearance-sale/grab bag items as they are a "grab" item. 

Trading Phrases cannot issue a "return" of money for a coupon you were not able to use for whatever reason retroactively. On a case by case basis we may issue a credit of the difference in the form of a gift certificate. Trading Phrases cannot issue you a full refund on an item that you used a coupon on. 

Fix It!

  • Vinyl lettering that becomes damaged during the shipping process by the carrier will be replaced by Trading Phrases at no charge to the customer. We may ask for photo evidence of this.
  • If part of your order is missing or incorrect please notify us and we will gladly correct the error at no charge if notified within 4 months from the purchase date. Photo evidence may be required.
  • Let Trading Phrases know your problem and they will assist you in a solution. We want to make you happy!
  • Please follow our guidelines for installation, as improper installation techniques or delayed installation past 60 days when it is fresh may void out the warranty. 

Exchange It

  • If you exchange or we replace any portion of your order, it will void out any return on that item.
  • Exchanges are for items of the same style and type only. Additional fees will be assessed if you are exchanging for another product or size. 
  • Shipping will be charged for exchange orders. 
  • We accept exchanges within 30 days We reserve the right to charge you an additional fee to exchange your product after 30 days (up to 60 days).

Return It

  • Returns can be accepted within 30 days of purchase for a refund. Returns may take the form of money back to the card which was used or in the form of Gift Certificates which is up to the discretion of Trading Phrases. All sales become final after 60 days
  • The Customer is responsible for all shipping charges for both refunds and exchanges (even if you received free shipping).
  • Refunds will be issued for the purchase price of the product not including shipping, rush processing, or discounts due to coupons. 
  • Trading Phrases will not refund shipping or rush processing charges once an order has been shipped. This includes orders that have already shipped and have free shipping (over $75). We will refund you the order total minus $8.50 for the shipping costs we had to pay. 
  • We reserve the right to withhold refunds in any case at our discretion. 

Mailing your refund back: 

  • We recommend you send your return via an insured carrier. Trading Phrases is not responsible for lost or stolen packages.
  • Trading Phrases cannot accept any packages that are sent Cash/Check on Delivery (COD). 
  • Please include a reason for your return as well as your order number inside the package with the decals.
  • Returns should be mailed to: Trading Phrases ATTN: Returns, 200 Oak St, Columbus, OH 43235.

Custom Orders

  • Trading Phrases will create a custom vinyl lettering order upon request and customers should complete the order form here. However, the decision whether to create your custom design will be made at the sole discretion of Trading Phrases. We reserve the right to refuse any order which we feel is inappropriate or inconsistent with the values of our company.
  • Custom Orders are not eligibile for a return, due to their personalized nature. If you are not completely happy with your decal, we would love the opportunity to fix it or exchange it for you, as detailed above in our Return Policy. Trading Phrases may offer a refund only in the form of a gift certificate, if the item is returned within 30 days of the purchase date.

Gift Certificates

All Gift certificates emailed or sent through mail expire after one year from the purchase date, no exceptions. 


The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by You of any such matters or any part of the Site, except as allowed by Section 5, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.

Damage to Surfaces

Trading Phrases is not responsible for any damage incurred by applying or removing our vinyl lettering designs by the customer to any wall or surface. Please be careful when applying or removing vinyl. Refer to the application instructions included with your order and our FAQ page for further directions. We recommend you use a hair dryer when removing both our decals and the mirror packs as it helps loosen the glue holding the designs on the wall. 





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Remodeling and Home Design